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Terms of Use

LAST UPDATED · July 1, 2026

These Terms of Use ("Terms") govern your access to and use of the website located at mentionxyz.com and the related comment-to-DM automation service (collectively, the "Service") operated by Crazy Horse Media, a Florida Corporation ("Company," "we," "us," or "our").

By creating an account, starting a membership, or otherwise accessing or using the Service, you ("you," "your," or "Member") agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree to these Terms, do not access or use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

1. Definitions

  • "Service" means the mentionxyz.com website, dashboard, software, tools, and related features that allow you to automate public replies, private direct messages ("DMs"), follow-up sequences, scheduled posts, and related activity on your Facebook Pages.
  • "Meta" means Meta Platforms, Inc. and its affiliates, including the Facebook and Messenger platforms and the Meta Graph API.
  • "Your Facebook App" means the custom application you create and maintain within your own Meta developer account and connect to the Service.
  • "Member Content" means any information, text, images, logos, trigger phrases, replies, business facts, prompts, or other material you provide to, generate through, or publish using the Service.
  • "AI Output" means text, images, or other content generated by the Service's automated or artificial-intelligence features.
  • "Tokens" means the usage units included with your membership that are consumed by certain AI features of the Service, as described in Section 11.
  • "Recipient" means any person who comments on, messages, or otherwise interacts with your Facebook Page through the Service.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements and that your use of the Service will comply with all applicable laws and with the terms and policies of any third-party platform you connect, including Meta.

3. Description of the Service

The Service helps you connect Your Facebook App to your Facebook Pages and configure automations that: detect comments matching keywords or phrases you define; post public replies; send private DMs; deliver timed follow-up sequences; generate and schedule posts and images; and track conversations, leads, and trigger events in a dashboard.

The Service is a tool that you configure and control. You are solely responsible for the automations you set up, the messages and content you send, and the results of your use. We do not send messages on our own behalf and do not review, approve, or endorse the content you configure or publish.

4. Account Registration and Security

To use the Service, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at care@mentionxyz.com of any unauthorized use of your account. We are not liable for any loss arising from your failure to safeguard your credentials.

5. Your Facebook App and Meta Platform Compliance

The Service operates through Your Facebook App, which you create and maintain within your own Meta developer account. You acknowledge and agree that:

  • You own and control Your Facebook App. It resides in your Meta account, and you are responsible for creating, configuring, verifying, and maintaining it, including completing any business verification, permissions requests, or app review that Meta may require.
  • You are solely responsible for compliance with Meta's terms and policies, including without limitation the Meta Platform Terms, Developer Policies, Messenger Platform Policy, Community Standards, and any applicable messaging-window, opt-in, and consent requirements. This includes ensuring that any DM or follow-up you send is permitted under Meta's policies and applicable law.
  • We are independent of Meta. The Service is not affiliated with, endorsed by, sponsored by, or certified by Meta. "Facebook," "Messenger," and "Meta" are trademarks of Meta Platforms, Inc.
  • We do not control Meta. We are not responsible for, and disclaim all liability arising from, any act or decision of Meta, including any rejection of Your Facebook App, restriction, suspension, rate-limiting, or ban of your app, Page, or account; any change to the Meta Graph API or Meta's policies; or any interruption of Meta's platform. Meta may change or discontinue functionality that the Service relies on at any time, which may affect or disable features of the Service without liability to us.
  • You agree that any consequence imposed by Meta as a result of your use of the Service is a matter between you and Meta.

6. Acceptable Use

You agree that you will not, and will not permit any third party to, use the Service to:

  • send unsolicited, deceptive, or unlawful messages, or otherwise engage in spam or bulk messaging in violation of Meta's policies or any applicable law (including anti-spam, telemarketing, and electronic-messaging laws such as the CAN-SPAM Act, and, where applicable, the TCPA, CASL, GDPR, or similar);
  • send messages to Recipients without any consent or lawful basis required by Meta's policies or applicable law, or outside any permitted messaging window;
  • publish or transmit content that is unlawful, fraudulent, defamatory, harassing, hateful, infringing, obscene, or that impersonates any person or entity;
  • collect, store, or use personal data of Recipients in violation of applicable privacy laws or of the notice and consent commitments in your own privacy policy;
  • misrepresent the price, availability, or nature of any product or service, or make claims you cannot substantiate;
  • reverse engineer, decompile, scrape, or attempt to derive the source code of the Service, or access the Service to build a competing product;
  • interfere with, overload, or disrupt the Service or its infrastructure, or attempt to gain unauthorized access to any system or account; or
  • use the Service in any way that violates these Terms, the rights of others, or any applicable law or regulation.

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates this Section, without liability to you.

7. Member Content and AI-Generated Content

Your content. As between you and us, you retain ownership of your Member Content. You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and otherwise use your Member Content solely as necessary to operate and provide the Service.

Your responsibilities. You represent and warrant that you own or have all rights necessary to use and publish your Member Content — including any logos, brand assets, product images, and business information you upload or configure — and that your Member Content and its use through the Service do not infringe or violate the rights of any third party or any law.

AI Output. Certain features generate AI Output, including written replies, scheduled posts, and images (which may incorporate a logo you provide). You understand and agree that:

  • AI Output may be inaccurate, incomplete, outdated, or otherwise unsuitable, and may occasionally produce unexpected results;
  • you are solely responsible for reviewing, editing, and approving all AI Output before it is published or sent, and for ensuring it is accurate, lawful, non-infringing, and appropriate for your business;
  • we make no representation that AI Output is unique, and similar output may be generated for other users; and
  • you are responsible for any claims, prices, hours, or statements published through the Service, whether drafted by you or generated as AI Output.

You are responsible for the logos and brand assets you upload and represent that you have the right to use and reproduce them.

8. Intellectual Property

The Service, including its software, design, text, graphics, and all related intellectual property (excluding Member Content and AI Output attributable to your inputs), is owned by us or our licensors and is protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you. You may not copy, modify, distribute, sell, or lease any part of the Service.

9. Fees, Billing, and Auto-Renewal

Membership fees. Access to the Service requires a paid membership at the price and on the billing cycle stated at checkout and on our Pricing page. All fees are stated in U.S. dollars and are exclusive of any applicable taxes, which are your responsibility.

Authorization and automatic renewal. By starting a membership, you authorize us and our third-party payment processor to charge your payment method the applicable recurring fee. Your membership automatically renews at the end of each billing period at the then-current price, and your payment method will be charged automatically, until you cancel.

Cancellation. You may cancel at any time through your account or by contacting care@mentionxyz.com. Cancellation takes effect at the end of the current billing period; you will retain access until then, and you will not be charged for subsequent periods.

Price changes. We may change our fees. We will provide advance notice of any price change, which will take effect at your next renewal. Continued use after a price change takes effect constitutes acceptance of the new price.

Failed payments. If a charge fails, we may suspend or terminate your access until payment is resolved.

10. Refunds

Except where required by applicable law, membership fees and Token purchases are non-refundable, and partial billing periods are not prorated or refunded upon cancellation.

11. Tokens

Certain AI features consume Tokens. Your membership includes a Token allotment when you join and an additional allotment upon each renewal, as described on the Service. Tokens are consumed by AI work such as generated replies, scheduled posts, and generated images.

  • Tokens do not expire while your membership remains active.
  • Tokens have no cash value, are not refundable, and cannot be transferred, sold, or redeemed for cash.
  • If you exhaust your Tokens before your next renewal, you may purchase additional Tokens or wait until your allotment resets at renewal.
  • We may change Token inclusion amounts, the features that consume Tokens, or the rate at which they are consumed, on a prospective basis with notice.
  • Upon termination or cancellation of your membership, any unused Tokens are forfeited.

12. Third-Party Services

The Service integrates with and depends on third parties, including Meta, artificial-intelligence providers, hosting and content-delivery providers, and payment processors. Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, availability, or policies of any third party, and we do not guarantee continued compatibility with, or access to, any third-party platform.

13. No Guarantee of Results

The Service is a marketing automation tool. We do not guarantee any particular result, including any number of leads, conversations, replies, sales, revenue, engagement, deliverability, or return on investment. Outcomes depend on many factors outside our control, including your offer, your audience, Meta's platform, and your own configuration and content.

14. Disclaimer of Warranties

THE SERVICE AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT IT WILL REMAIN COMPATIBLE WITH META OR ANY OTHER THIRD-PARTY PLATFORM.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Member Content or AI Output you publish or send; (b) your use of the Service; (c) Your Facebook App and your activity on Meta's platform; (d) your violation of these Terms, any law, or the rights of any third party (including any Recipient); or (e) your violation of Meta's terms or policies.

17. Suspension and Termination

You may stop using the Service and cancel your membership at any time as described in Section 9. We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or if your use poses a risk to us, to Meta, or to others. Upon termination, your right to use the Service ceases, unused Tokens are forfeited, and the provisions of these Terms that by their nature should survive (including Sections 7, 8, 14, 15, 16, and 19) will survive.

18. Modifications to the Service and to These Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time. If we make material changes, we will update the "Last updated" date and provide notice as required. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to any arbitration provision below, you agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Dixie County, Florida, and you consent to the personal jurisdiction of those courts.

20. Miscellaneous

Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

Severability. If any provision is held unenforceable, the remaining provisions will remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of third-party platforms such as Meta.

Relationship. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and us.

21. Contact

Questions about these Terms may be sent to:
Mention XYZ, Email: care@mentionxyz.com

mentionxyz.com is not affiliated with or endorsed by Meta Platforms, Inc. Facebook and Messenger are trademarks of Meta.